We are more than happy to replace any product that has been damaged or broken while in transit. However, if you have open or used the product we cannot accept returns. If for some reason you are not satisfied with your purchase please get in contact with us ASAP. CANNABELLA strives to be leading the way in Hemp skincare and takes pride in ensuring the highest level of quality is met.
2. FAULTY ITEM
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.
3. ALLERGY RETURN
In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.
Allergy returns must be less than 20% used upon arrival back with us.
4. INCORRECT ITEM / DAMAGED ON ARRIVAL
If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Please don’t dispose of the item until we’ve had a chance to chat with you!